PokerStars to Refund 60,000 PKR Users

Publish: 07.08.2017

The world’s biggest poker operator PokerStars is set for an unprecedented step of reimbursing players from a rival poker site without reviving the brand.

Online poker site PKR has been suspended from the Microgaming poker network earlier in May due to financial difficulties, days after players struggled to gain access to the website or withdraw their account balances.

PKR Suspension

The PKR Limited and PKR technologies have since then lodged applications to the Court for Administration orders, leaving its users and customers locked out of their accounts for two months now.

And in the latest move coming from PKR’s rival company, PokerStars has announced its intention to reimburse all players – close to 60,000 of them – with full account balances.

The amaya-owned company has already begun the process of contacting the affected PKR users, it has been confirmed in a PokerStars’ statement regarding this case.

“PKR players are encouraged to follow emailed instructions that will walk them through a relatively simple process that will result in their PKR funds becoming available in a PokerStars account.”, the Amaya vice-president corporate communications, Eric Hollreiser, said.

No Hidden Agendas

PokerStars have developed an administration system that will make sure all players are credited correctly, but the Amaya-owned company has still called for patience in the process and is convincing players there will be no costs involved in this process.

“For the majority of PKR players that have an existing PokerStars account, it should take just a few clicks from receiving our email to seeing their PKR funds appear in their PokerStars account. There will be some further steps for the minority that need to open a new PokerStars account, but our aim and intention is to make funds available for withdrawal as quickly as possible. There will be no further obligation or play-through required. There are no strings attached.”, Hollreiser confirmed.

PokerStars believe this is the right thing to do and hope their move will make other members of the poker world take better care of their customers.